I’ve also experienced this issue about 8 years ago. We had a company logo as a GIF on an Excel report. When the user went to print preview Excel would crash after displaying a similar message. We finally tracked it down to their Windows colour depth setting.

The GIF image could only accommodate 256 colours. This user had their machine set to true colour even though the company standard was 256 (1999 remember).

Once the user changed their colour setting back to 256 the issue disappeared. While we could (and probably should) have simply change the image format, bureaucracy won and the user was compelled to accommodate the IT dept rather than the other way around.

Regards – Marcus

I’ve expercienced the same.

In the past I have received this error from people that use ASAP Utilities. In that case it was the use of GIF-images on userforms. If I remember correctly I used a GIF-image as a picture on a commandbarbutton. (I nearly always use GIF-images for pictures with a limited number of colors because of its reduced filesize and sharpness)

What I did to solve the error was replacing the GIF-images with BMP-images.
Microsoft addresses this problem only with the Mac version of Excel and the solution they give is to use BMP images too. (http://support.microsoft.com/default.aspx?scid=kb;en-us;175918)

Kind regards,
Bastien